Free needs discussion

Tell us what you need to understand.

This first step is free. No account, payment or medical records are required to ask whether we can help.

Start with your question

Share only what is needed for initial contact. Keep medical files for your secure case.

What would you like help with?

What should we call you? (optional)

Country or region (optional)

Preferred language (optional)

Your preference is recorded, but language availability still needs confirmation.

No payment or medical files here. Avoid diagnoses, test results and detailed medical histories.

If you already have a case, use your existing case workspace.

If you choose a case review

Standard cases: US$49. Particularly complex cases receive a separate quote before payment.

The following are delivered after the required doctor review, not as unreviewed AI output.

A clear case summary
Missing and conflicting information
Preliminary care directions
A budget range and its assumptions

View the complete service and fees

Prefer to talk with an advisor?

Request a time for a needs discussion. The team must confirm the appointment and time zone; this is not a live specialist booking.

What would you like help with?

What should we call you? (optional)

Country or region (optional)

Preferred language (optional)

Your preference is recorded, but language availability still needs confirmation.

Preferred date

Preferred local time

Your IANA time zone

For example, America/Toronto or Europe/Rome. Correct the detected zone if needed.

A requested time is not confirmed until the team confirms it. Contact the team to cancel or request a different time.

No payment or medical files here. Avoid diagnoses, test results and detailed medical histories.

If you already have a case, use your existing case workspace.

Before you share anything

Does this form charge me?

No. This page collects a request for a free needs discussion. Any paid service is separately described and confirmed before payment.

When will the reviewed report be ready?

System processing through CaseCapture and CaseGraph MDT takes approximately two hours in total. All human time is additional. The final report is delivered after the required human checks and doctor sign-off. System processing time does not include human review or waiting for people.

Can I cancel a paid case review?

Cancel before work starts for a full refund. Before full delivery, we may retain only reasonable fees for work actually completed and priced in the terms you accepted before payment. Without an agreed itemized price breakdown, cancellation before full delivery receives a full refund, including the standard US$49 case review. If Navelia cannot deliver the agreed core service, we refund that service fee in full.

Can I ask on behalf of a family member?

You can make an initial enquiry. Access to records, formal uploads and consent on behalf of a patient require the appropriate identity and authorization in the secure case workflow.

What if my records are incomplete or in another language?

Tell the team what is available. Missing records and language support are discussed before the service scope is confirmed. Do not send medical files through this public form.

Read the full cancellation and refund policy

For urgent symptoms, contact local emergency services. Do not wait for a reply through this website.

Start with your question

Share only what is needed for initial contact. Keep medical files for your secure case.