Know who is responsible, what is confirmed and what comes next.
Before sharing records or paying for a service, understand the role of the care team, the limits of AI, the handling of your files and your options if you stop.
A person reviews the final report
AI can support organization and drafting. Patient-facing clinical content must complete the required human review. A processing status is not a doctor signature or a clinical conclusion.
AI and human reviewMedical files follow a private workflow
Eligible visitors can add records in the consented AI intake; verified patients can continue in their authorized case. Files are verified, scanned and processed before they can be used in the approved AI workflow. Public enquiry channels are not a medical-record repository.
Read the privacy policyThe scope and price come before payment
Standard case reviews are US$49; particularly complex cases are quoted separately. Your written scope explains the deliverables, exclusions and cancellation terms. Hospital and travel charges are separate.
Services and feesResponsibilities stay visible
Navelia coordinates the agreed service. Hospitals and clinicians remain responsible for their medical services and professional judgment. A directory listing or report does not confirm admission or guarantee an outcome.
Medical service boundariesYour choices and rights
Confirm the provider for your order
Before accepting a paid service, the written order identifies the contracting entity, agreed scope, price and complaints channel. For an existing service or a records-related request, follow the support instructions on Contact.
Checking account services… Account and case access support
Sources are different from certification
Official reference links, illustrative photographs and institution information are labelled for their purpose. They are not proof of accreditation, legal certification, hospital endorsement or a clinical outcome. We do not treat product plans as evidence of services already available.
Something wrong or unclear?
For a website correction, send the page link, the wording in question and a public source we can check. For a fee or delivery issue with an existing service, use the contact channel confirmed in your order. You do not need to attach medical records to a content correction.
Find contact and support optionsAbout this information
This page explains preparation and coordination for planned care. The receiving hospital confirms acceptance, treatment, dates and costs.
Content updated: . This date does not indicate a clinical or language review.
The links below explain Navelia’s service policies; they are not independent medical evidence.