Fit Check
Patient question
Could this service be relevant?
Navelia action
Broad, anonymous orientation only.
Visible output
Possible coordination fit and clear unknowns.
03 · How it works
One accountable journey. Several decision gates.
The patient should always know what has happened, what is missing, who is responsible, what can be shared, and which decision comes next.
Secure account
Patient question
Is it worth sharing records?
Navelia action
Create protected access only when the patient continues.
Visible output
A private case workspace.
Separate consents
Patient question
Who may use or receive my data?
Navelia action
Record each purpose separately before processing.
Visible output
Visible, auditable choices.
Private records
Patient question
What should I upload?
Navelia action
Validate, upload privately, scan, extract, and restrict access.
Visible output
A protected source-record set.
AI organization
Patient question
Can scattered records become reviewable?
Navelia action
Draft document index, translation, timeline, and missing-item prompts.
Visible output
Draft only; not medical advice.
Human review
Patient question
Has someone checked the draft?
Navelia action
A case manager checks completeness, wording, consent, and next action.
Visible output
Reviewed missing-record request or routing-ready brief.
Clinical routing
Patient question
Which current pathway may fit?
Navelia action
Confirm evidence, current access, specialty, and sharing authorization.
Visible output
A case-specific route, never guaranteed.
Costs and travel
Patient question
Can I make an informed decision?
Navelia action
Separate hospital, coordination, translation, insurance, and travel questions.
Visible output
Written inclusions, exclusions, dependencies, and next decision.
Follow-up
Patient question
What happens after the visit?
Navelia action
Keep reports, questions, warnings, and local-clinician handoff organized.
Visible output
A continuity package for home care.
Safety & accountability
Three boundaries that do not move
Emergency care
Navelia is not an emergency service. Urgent symptoms belong with local emergency medical services.
Clinical decisions
AI and coordinators do not diagnose, prescribe, decide treatment, or determine travel fitness.
External sharing
A reviewed case is not shared with a doctor or hospital before the relevant consent and access checks.