Collect the care summary
Ask for the discharge summary, procedure report, test results and relevant imaging. Record any results still pending, who will send them and the expected date.
Planning care in China, step by step
Start with a question about planned care in China. We help organize records and coordinate the agreed next steps. The receiving clinical team decides whether it can review your case, what care it can offer and when.
From your first question to the return home
Planning care abroad starts with knowing what you need to ask. These steps show what to prepare and who confirms the next decision.
1.Discuss your needs
Tell us what you want help with and your preferred language. We explain the available support and any paid scope before you decide.
Check the service scope2.Prepare your records
Keep original reports with their dates and translations. Note missing files and questions for the reviewing team. A summary does not replace the source records.
Use the records checklist3.Confirm with the hospital
Before arranging a visit, confirm which team can review your request, what it needs, and the estimated costs and dates. The hospital decides whether it can accept the case.
Explore hospital information4.Plan the visit and return home
Confirm any agreed language or travel support. Before leaving the hospital, ask for written reports, medication instructions and follow-up contacts to share with your clinician at home.
Plan costs and practical arrangements
A service map, not your case status
Tell us what you need
What you receive
A clear next step, or an explanation if we cannot help.
See who does what
You
Share the question you want answered. You do not need to choose a hospital or upload records yet.
The team
Discuss your needs and whether we can provide the service.
Free needs discussion. No treatment or travel commitment.
1 / 8
Confirm the service
What you receive
A written service scope and price you can accept or decline.
See who does what
You
Read the scope, price, timing and refund rules before deciding to continue.
The team
Confirm what can be delivered and quote particularly complex cases separately.
Standard case review US$49. Extra services are separate.
2 / 8
Prepare your case securely
What you receive
A structured case with a traceable record of what is known and missing.
See who does what
You
Create your secure account, confirm authorization and add the records you already have.
The team
Organize the records, check missing or conflicting information, and explain what needs clarification.
Supported files only. You can pause, retry, or ask for help.
3 / 8
Receive the reviewed report
What you receive
Case summary, gaps and conflicts, preliminary care directions and a budget range.
See who does what
You
Clarify important gaps and read the report when it is ready.
The team
Complete the required checks and doctor review before publishing the final version.
Processing time depends on the available records. Organizing records is separate from human review and does not produce a medical decision.
4 / 8
Decide whether to continue
What you receive
Options with their assumptions, costs and remaining confirmations.
See who does what
You
Choose to explore care in China, pause, or keep the report without traveling.
The team
Discuss providers, current availability, written estimates and any separate specialist consultation.
A report does not guarantee hospital acceptance or a clinical outcome.
5 / 8
Confirm before you travel
What you receive
A personal preparation checklist with named responsibilities.
See who does what
You
Check your passport and route, insurer, payment arrangements, companion and practical needs.
The team
Coordinate confirmed appointments, language support, arrival and care arrangements within the purchased scope.
Confirm clinical travel advice, provider arrangements and budget before non-refundable bookings.
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Arrive and receive care
What you receive
A current itinerary and a clear contact window.
See who does what
You
Follow the confirmed itinerary and contact your coordinator when plans change.
The team
Keep your schedule, arrival information, interpretation and care responsibilities up to date.
Hospitals remain responsible for medical care. Nursing and daily support have distinct scopes.
7 / 8
Return with a handoff
What you receive
Reviewed handoff materials, next contact and follow-up arrangements.
See who does what
You
Receive your discharge records and confirm the next follow-up arrangement.
The team
Provide the discharge handoff and arrange the first follow-up included in your China care package.
Rehabilitation and long-term follow-up are optional purchases; clinical fees are confirmed separately.
8 / 8
See record preparation, hospital communication and follow-up in an authorized case
Prepare for the next step
Leave with a clear plan for home
Use your final appointment to collect the documents and contacts your next care team will need.
Write down medicine changes
Ask the treating clinician for an updated medicine list, the reason for each change and written instructions for the journey home. Keep prescriptions with the original labelled packs.
Book the next contact
Record the follow-up date, the receiving clinician and how the reports will reach them. Ask the treating team which symptoms need prompt attention and whom to contact.
Keep costs and contacts together
Save itemized bills, receipts, insurer correspondence and the contact for billing questions. Share the clinical handover with your usual care team through its secure channel.
About this information
Keep your appointment details, service scope and itemized quote with your records. For medical appointments and treatment, the receiving hospital confirms the arrangements.
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Find service terms, record privacy and editorial information below.
Start where you are today.
A free discussion helps confirm what support you need and whether we can provide it.