New to Navelia
Start with the anonymous Fit Check. It does not send a message or create a case. If the pathway may be relevant, continue through secure registration and formal case preparation.
07 · Contact
Use the right channel for the right stage.
Navelia is not an emergency service. Public email, phone, and WhatsApp intake are not currently available, so new patients should begin with the anonymous Fit Check and continue only through the secure portal.
Existing patient
Use the Patient Portal for case information, record requests, consent state, and reviewed messages. Do not send medical records through an unapproved public channel.
Urgent or emergency symptoms
Contact local emergency medical services or an appropriate local clinician now. Do not wait for Navelia or use the website for urgent triage.
Contact availability
Public email, phone, and messaging channels do not accept medical records or patient-specific clinical questions. Use the anonymous Fit Check for general orientation. Registered patients can use the authenticated portal for case communication, privacy-rights requests, corrections, and complaints.