Understand your next step
Describe your concern, the care you have already received and what you hope to decide. Include your country, preferred language and a practical time for a call.
Understand the service before you decide
Begin with a free needs discussion. A case review, specialist consultation, China care package and hospital treatment are separate decisions.
Is this the support you need?
- What we help with
- We organize records, identify missing documents and support communication about your questions. Your agreed service scope sets out the deliverables.
- What we do not do
- We do not provide emergency care or replace a clinician’s diagnosis, prescriptions or treatment decisions. For an emergency, contact local emergency services.
- What the hospital decides
- The hospital or treating team confirms acceptance, the type of assessment, treatment, fees and appointment dates.
- What to prepare
- Write down your main question, gather the reports you have and note their dates. Tell us your preferred language and which records are missing. You do not need a complete file to ask about the service.
- What happens next
- Start with a free discussion, then decide whether a paid case review meets your needs. Check its scope, price and cancellation terms before continuing.
Free discussionFree
Check whether we can help. No medical records or payment needed yet.
Start with a free discussionKnow your next step.
Email+Your goal
Name, country and language are optional. Records belong in the later secure workflow.
When will I receive my report?
The team will confirm the expected report timing after reviewing your records and service scope. Your final report is delivered after the required human checks and doctor sign-off.
Record checks
Organize known facts and gaps
Draft directions
Use approved case information
Doctor review
Sign off before final delivery
Read about preparation, review and timing
CaseCapture organizes the records and identifies missing or conflicting facts. The organized information remains unverified until the appropriate human review. These preparation steps do not replace a separately arranged specialist consultation.
Processing time depends on the available records. Organizing records is separate from human review and does not produce a medical decision.
The final report is delivered after the required human checks and doctor sign-off. System processing time does not include human review or waiting for people.
Use only the file types, sizes and counts accepted by the secure upload screen. Guest and account upload limits can differ. Ask the care team about larger or unsupported records before transferring them.
When you want to take the next step
Keep three budgets separate
Coordination
Navelia scope and order
Clinical care
Confirmed by the provider
Travel
Flights, stays and support
Navelia service fees, hospital or clinician charges, and travel costs each have their own scope and responsible provider. A budget range is not a binding hospital quote or an insurance reimbursement guarantee.
Plan the full budgetCancellation and refunds
Cancel before work starts for a full refund. Before full delivery, we may retain only reasonable fees for work actually completed and priced in the terms you accepted before payment. Without an agreed itemized price breakdown, cancellation before full delivery receives a full refund, including the standard US$49 case review. If Navelia cannot deliver the agreed core service, we refund that service fee in full.
Read the full cancellation and refund policyExplore preparation for your needs
These guides support preparation; they do not confirm specialty availability.
Choose the help you need first
Bring the question you want answered. Use these starting points to prepare for your conversation with the team.
Prepare a case for review
Gather the latest specialist report, a dated treatment summary and the questions you want reviewed. Standard case review is US$49; request a separate quote for a complex case before proceeding.
Plan an appointment in China
List preferred travel dates, language needs and any help you need getting around. Ask for the hospital appointment details and a written coordination scope before booking.
Compare your options
Put the proposed care, expected stay, hospital estimate and coordination fee side by side. Bring the same questions to each provider so you can compare like for like.
About this information
Keep your appointment details, service scope and itemized quote with your records. For medical appointments and treatment, the receiving hospital confirms the arrangements.
Content updated:
Find service terms, record privacy and editorial information below.
You can continue, pause or decide not to travel.
The case review is a service in its own right. You retain access to your authorized report without purchasing further services.