Trust and safety
Last reviewed: 2026-07-13
Medical Editorial and Clinical Review Policy
The standards used to create accurate, scoped, evidence-based health information for international patients.
01
Scope and purpose
This policy applies to public pages that explain medical conditions, treatment pathways, record preparation, hospital coordination, and planned care in China. It does not turn general information into patient-specific medical advice.
02
Editorial and clinical responsibilities
- An editor is responsible for clarity, scope, source quality, conflicts of interest, and version control.
- Pages containing clinical claims require review by a suitably qualified professional before publication.
- When clinical review is complete, the page should disclose the reviewer, relevant credentials, review date, and material updates.
- Content without a named clinical reviewer must not claim to have been medically reviewed.
03
Source hierarchy
- Primary sources include current clinical guidelines, government health authorities, the World Health Organization, and peer-reviewed research.
- Hospital or physician information must be verified against an official institutional or licensing source.
- Commercial claims, rankings, success rates, and patient volume statements require dated, traceable evidence and contextual limitations.
04
Review, updates, and corrections
- High-risk medical pages are reviewed at least annually and sooner when guidance, regulation, safety information, or service scope changes.
- Material corrections should be made promptly and recorded in the page update history.
- Urgent safety issues are escalated for immediate review and may require temporary removal of affected content.
05
Safety and conflicts of interest
- Content must distinguish care coordination from diagnosis, prescribing, treatment selection, emergency care, and outcome guarantees.
- Paid relationships, referral arrangements, and provider partnerships relevant to a recommendation must be disclosed clearly.