Service terms
Last reviewed: 2026-07-24 · terms-v2026-07-03
Terms of Service
These terms define the boundary of Navelia's coordination platform. Case-specific scope, provider terms, and approved commercial terms must still be confirmed in writing.
01
Service scope
Navelia provides case preparation and coordination support: organizing records, translation workflows, readiness checks, reviewed communication, and planning questions. The confirmed scope for a paid or provider-facing service must be set out in writing for that case.
02
Medical boundary
- Navelia is not an emergency service, hospital, insurer, or substitute for a licensed clinician who knows the patient.
- No hospital access, specialist availability, appointment, diagnosis, treatment, travel fitness, price, reimbursement, or clinical outcome is guaranteed.
03
Patient responsibilities
- Provide information you are authorized to share and correct material errors or changes that could affect case preparation.
- Use the secure portal for medical records, protect account credentials, and seek local urgent care when symptoms may be urgent or emergent.
04
Hospitals and other providers
Hospitals, clinicians, laboratories, interpreters, travel providers, and insurers remain responsible for their own services, eligibility decisions, professional judgment, charges, terms, and availability. Navelia relationship evidence and institution identity are presented separately.
05
Fees, estimates, and booking
Do not rely on a general website statement as a quote. Provider charges, Navelia coordination fees, inclusions, exclusions, deposits, payment methods, cancellation terms, and refund rules must be confirmed in the applicable written estimate or service order before payment or non-refundable travel.
06
Account, privacy, and governing terms
Misuse, unauthorized access, unsafe uploads, or attempts to bypass security controls may result in access being restricted. Privacy and consent terms apply alongside these terms. Before a paid service order is accepted, the executed order identifies the verified contracting entity, registered address, authenticated complaints process, governing law, and dispute terms. Public channels do not accept medical records or patient-specific clinical questions.