Last updated: January 2024

1. Acceptance of Terms

By accessing or using the Navelia Health platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Platform.

2. Description of Service

Navelia Health provides a medical case management platform that facilitates:

AI-assisted processing and structuring of medical records
Translation of medical documents
Coordination with healthcare providers in China
Case management support for international patients seeking medical care

Important: Navelia Health does not provide medical diagnosis, treatment recommendations, or emergency medical services. All medical decisions must be made in consultation with licensed healthcare professionals.

3. Eligibility

You must be at least 18 years old to use this Platform. By using the Platform, you represent and warrant that you meet this age requirement. If you are submitting information on behalf of another person (such as a family member), you represent that you have their authorization to do so.

4. User Accounts

To use certain features of the Platform, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain the security of your account credentials
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized access

5. Medical Information and Disclaimers

NO EMERGENCY SERVICES: This Platform does not provide emergency medical services. If you are experiencing a medical emergency, call your local emergency number immediately.

AI OUTPUTS: AI-generated content on this Platform is for informational and organizational purposes only. AI outputs:

Do not constitute medical advice or diagnosis
Must be reviewed by qualified healthcare professionals
May contain errors or inaccuracies
Should not be relied upon for medical decision-making without professional review

NO GUARANTEES: We do not guarantee specific medical outcomes, treatment success, or availability of particular healthcare providers.

6. User Responsibilities

You agree to:

Provide accurate and complete medical information
Not upload any content that infringes on others' rights
Not use the Platform for any unlawful purpose
Not attempt to gain unauthorized access to the Platform
Not interfere with the Platform's security or functionality
Comply with all applicable laws and regulations

7. Fees and Payment

Certain services on the Platform may require payment of fees. Fee information will be provided before you commit to any paid service. You agree to:

Pay all applicable fees as described
Understand that fees are for coordination services, not medical treatment
Acknowledge that medical treatment costs are separate and payable directly to healthcare providers

8. Intellectual Property

The Platform and its original content, features, and functionality are owned by Navelia Health and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of your medical records and personal information. By uploading content to the Platform, you grant us a license to use, process, and share that content as necessary to provide our services, subject to your consent and our Privacy Policy.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAVELIA HEALTH SHALL NOT BE LIABLE FOR:

Any medical outcomes or treatment results
Errors or omissions in AI-generated content
Delays or failures in coordinating with healthcare providers
Indirect, incidental, special, or consequential damages
Loss of data or information

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO USE THE PLATFORM IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Navelia Health and its officers, directors, employees, and agents from any claims, losses, liabilities, and expenses arising out of your use of the Platform, your violation of these Terms, or your infringement of any third-party rights.

11. Termination

We may terminate or suspend your access to the Platform at any time, with or without cause, with or without notice. Upon termination, your right to use the Platform will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the new Terms on this page. Your continued use of the Platform after such modifications constitutes your acceptance of the updated Terms.

14. Contact Information

For questions about these Terms, please contact us at:

Email: legal@naveliahealth.com
Address: Shanghai, China